:root {
    --ink: #0f172a;
    --muted: #667085;
    --line: #e6e9f2;
    --soft: #f6f7fb;
    --blue: #2f5bea;
    --blue-dark: #2447bd;
    --green: #16a34a;
    --amber: #d97706;
    --red: #dc2626;
    --violet: #7c3aed;
    --rail: #0d1526;
    --shadow: 0 10px 30px rgba(15, 23, 42, .06);
}

* { box-sizing: border-box; }

body {
    margin: 0;
    background: var(--soft);
    color: var(--ink);
    font: 14px/1.55 "Segoe UI", system-ui, -apple-system, sans-serif;
    -webkit-font-smoothing: antialiased;
}

a { color: var(--blue); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 24px; line-height: 1.2; margin: 0; letter-spacing: -.2px; }
h2 { font-size: 16px; margin: 0 0 14px; }
h3 { font-size: 14px; margin: 0 0 6px; }
.muted { color: var(--muted); }
code { background: #eef2f9; padding: 2px 6px; border-radius: 6px; font-size: .92em; }

/* ---------- каркас ---------- */
.app-shell { display: flex; min-height: 100vh; }

.sidebar {
    width: 236px;
    flex: 0 0 236px;
    background: var(--rail);
    color: #cbd5e1;
    padding: 18px 14px;
    display: flex;
    flex-direction: column;
    position: sticky;
    top: 0;
    height: 100vh;
}

.brand {
    display: flex;
    align-items: center;
    gap: 10px;
    color: #fff;
    font-size: 15px;
    font-weight: 700;
    padding: 4px 8px;
}
.brand:hover { text-decoration: none; }
.brand b { font-weight: 500; color: #93c5fd; }
.brand-mark {
    width: 30px;
    height: 30px;
    border-radius: 9px;
    background: linear-gradient(135deg, #2f5bea, #7c3aed);
    display: grid;
    place-items: center;
    font-size: 12px;
    font-weight: 800;
    color: #fff;
    flex: none;
}

.sidebar-caption {
    margin: 16px 8px 8px;
    color: #64748b;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: .09em;
}

.side-nav { display: grid; gap: 2px; }
.side-nav a {
    display: block;
    color: #cbd5e1;
    padding: 9px 11px;
    border-radius: 9px;
    font-size: 13.5px;
}
.side-nav a:hover { background: #16203a; color: #fff; text-decoration: none; }
.side-nav a.on { background: #1b2740; color: #fff; }

.sidebar-footer { margin-top: auto; color: #64748b; font-size: 11.5px; padding: 10px 8px; }

.app-main { flex: 1; min-width: 0; display: flex; flex-direction: column; }

.topbar {
    min-height: 60px;
    background: rgba(255, 255, 255, .92);
    border-bottom: 1px solid var(--line);
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 10px 24px;
    position: sticky;
    top: 0;
    z-index: 5;
    backdrop-filter: blur(8px);
}

.topbar-search {
    display: flex;
    align-items: center;
    gap: 8px;
    background: #f2f4f9;
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 7px 11px;
    max-width: 460px;
    flex: 1;
    color: var(--muted);
    font-size: 13px;
}
.topbar-search form { display: flex; align-items: center; gap: 8px; width: 100%; margin: 0; }
.topbar-search input {
    border: 0;
    background: transparent;
    outline: none;
    font: inherit;
    color: var(--ink);
    width: 100%;
    padding: 0;
}
.topbar-search input:focus { box-shadow: none; }
.topbar-search kbd {
    border: 1px solid var(--line);
    background: #fff;
    border-radius: 6px;
    padding: 0 6px;
    font: 11px/1.6 "Segoe UI", sans-serif;
    color: var(--muted);
    white-space: nowrap;
}

.topbar-title { color: var(--muted); font-size: 13px; }
.user { margin-left: auto; display: flex; align-items: center; gap: 12px; color: var(--muted); font-size: 13px; }
.user-name { font-weight: 600; color: var(--ink); }

.container { padding: 22px 24px 32px; max-width: 1280px; width: 100%; }

/* ---------- страницы ---------- */
.page-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 18px;
}
.page-head p { margin: 6px 0 0; }

.cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr)); gap: 14px; }
.card {
    background: #fff;
    border: 1px solid var(--line);
    border-radius: 14px;
    padding: 16px 18px;
    box-shadow: var(--shadow);
}
.metric { font-size: 26px; font-weight: 750; margin-top: 4px; letter-spacing: -.5px; }

/* ---------- показатели и списки обзора ---------- */
.kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; margin-bottom: 18px; }
.kpi { background: #fff; border: 1px solid var(--line); border-radius: 14px; padding: 14px 16px; box-shadow: var(--shadow); }
.kpi .t { color: var(--muted); font-size: 12px; }
.kpi .v { font-size: 23px; font-weight: 750; margin: 6px 0 2px; letter-spacing: -.4px; }
.kpi .d { font-size: 12px; color: var(--green); }
.kpi .d.warn { color: var(--amber); }
.kpi .d.bad { color: var(--red); }

.columns { display: grid; grid-template-columns: 1.6fr 1fr; gap: 16px; align-items: start; }

.attention { display: grid; gap: 10px; }
.attention .row {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 10px;
    align-items: center;
    padding: 11px 12px;
    border: 1px solid var(--line);
    border-radius: 11px;
}
.attention .row .l { font-size: 13.5px; }
.attention .row .l a { color: var(--ink); font-weight: 600; }
.attention .row .m { color: var(--muted); font-size: 12px; margin-top: 2px; }

.empty {
    border: 1px dashed var(--line);
    border-radius: 12px;
    padding: 18px;
    text-align: center;
    color: var(--muted);
    font-size: 13px;
}

/* ---------- таблицы ---------- */
.table-wrap { overflow-x: auto; }
.table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    background: #fff;
    border: 1px solid var(--line);
    border-radius: 14px;
    overflow: hidden;
    font-size: 13px;
}
.card .table { border: 0; border-radius: 0; }
.table th {
    text-align: left;
    background: #f8fafd;
    color: var(--muted);
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .05em;
    padding: 9px 10px;
    border-bottom: 1px solid var(--line);
    white-space: nowrap;
}
.table td { padding: 10px; border-bottom: 1px solid #f1f4fa; vertical-align: middle; }
.table tr:last-child td { border-bottom: 0; }
.table tbody tr:hover td { background: #fafbff; }

/* ---------- чипы статусов ---------- */
.tag {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 11.5px;
    padding: 2px 9px;
    border-radius: 20px;
    background: #eef2ff;
    color: #3730a3;
    white-space: nowrap;
}
.tag.ok { background: #e8f7ee; color: #166534; }
.tag.warn { background: #fef3c7; color: #92400e; }
.tag.danger { background: #fee2e2; color: #991b1b; }

/* ---------- кнопки ---------- */
.btn {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    background: var(--blue);
    color: #fff;
    border: 1px solid var(--blue);
    border-radius: 9px;
    padding: 8px 13px;
    font: inherit;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
}
.btn:hover { background: var(--blue-dark); border-color: var(--blue-dark); text-decoration: none; }
.btn.secondary { background: #fff; border-color: var(--line); color: var(--ink); }
.btn.secondary:hover { background: #f7f9fd; border-color: #cfd6e6; }
.link { border: 0; background: none; color: var(--blue); cursor: pointer; font: inherit; padding: 0; }
.link:hover { text-decoration: underline; }

/* ---------- формы ---------- */
label { display: block; font-size: 12.5px; font-weight: 600; color: #47536a; margin-bottom: 5px; }
input, select, textarea {
    width: 100%;
    padding: 9px 11px;
    border: 1px solid #cbd5e1;
    border-radius: 9px;
    font: inherit;
    background: #fff;
    color: var(--ink);
    outline: none;
}
input:focus, select:focus, textarea:focus { border-color: var(--blue); box-shadow: 0 0 0 3px rgba(47, 91, 234, .13); }
textarea { min-height: 90px; resize: vertical; }
.form-row { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; margin-bottom: 12px; }
.form-row label { margin-bottom: 4px; }
form.stack {
    display: grid;
    gap: 12px;
    max-width: 720px;
    background: #fff;
    border: 1px solid var(--line);
    border-radius: 14px;
    padding: 22px;
    box-shadow: var(--shadow);
}
.stack { display: grid; gap: 12px; }

.notice, .error { padding: 11px 14px; border-radius: 10px; font-size: 13.5px; margin-bottom: 14px; }
.notice { color: #155eef; background: #eff4ff; border: 1px solid #d1e0ff; }
.error { color: var(--red); background: #fef3f2; border: 1px solid #fecdca; }
.error:empty { display: none; }
.check { display: flex; gap: 9px; align-items: center; font-weight: 400; }
.check input { width: auto; }
.license-key { font-family: ui-monospace, Consolas, monospace; font-size: 12px; word-break: break-all; background: #f6f8fc; border: 1px solid var(--line); border-radius: 9px; padding: 10px; }

/* ---------- вход ---------- */
.auth-container { display: grid; place-items: center; min-height: 100vh; padding: 24px; }
.auth-wrap { width: min(420px, 94vw); }
.auth-card {
    background: #fff;
    border: 1px solid var(--line);
    border-radius: 16px;
    padding: 26px;
    box-shadow: var(--shadow);
}
.auth-brand { display: flex; align-items: center; gap: 10px; font-size: 15px; font-weight: 700; margin-bottom: 18px; }
.auth-brand span { color: var(--blue); }
.auth-card h1 { font-size: 22px; margin-bottom: 8px; }
.auth-card .muted { margin: 0 0 16px; }

/* ---------- поиск ---------- */
.search-form { display: flex; gap: 8px; margin-bottom: 18px; }
.search-form input { flex: 1; }
.search-group { margin-bottom: 18px; }
.search-group h2 { font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.result { display: flex; justify-content: space-between; gap: 12px; padding: 9px 0; border-bottom: 1px solid #f1f4fa; font-size: 13.5px; }
.result:last-child { border-bottom: 0; }
.result span { color: var(--muted); font-size: 12.5px; }

/* ---------- фильтры, сохранённые виды, массовые действия ---------- */
.filters { display: flex; gap: 10px; align-items: flex-end; flex-wrap: wrap; margin-bottom: 14px; }
.filters .field { display: grid; gap: 4px; }
.filters .field label { margin: 0; font-size: 11.5px; }
.filters select { min-width: 170px; }
.views { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 16px; }
.save-view { display: flex; gap: 6px; align-items: center; }
.save-view input { width: 180px; padding: 4px 9px; font-size: 12.5px; }
.bulk {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    background: #eef2ff;
    border: 1px solid #c7d2fe;
    border-radius: 11px;
    padding: 9px 13px;
    margin-bottom: 12px;
    font-size: 13px;
}
.table input[type="checkbox"] { width: auto; }
.pager { display: flex; align-items: center; gap: 12px; margin-top: 14px; flex-wrap: wrap; }
.pager .btn.disabled { opacity: .45; cursor: default; }

/* ---------- карточка клиента и выдвижная панель ---------- */
.drawer-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, .35);
    z-index: 40;
}
.drawer {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    width: 430px;
    max-width: 94vw;
    background: #fff;
    border-left: 1px solid var(--line);
    box-shadow: -20px 0 50px rgba(15, 23, 42, .18);
    z-index: 41;
    display: flex;
    flex-direction: column;
    overflow: auto;
}
.drawer[hidden], .drawer-backdrop[hidden] { display: none; }
.drawer-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 13px 18px;
    border-bottom: 1px solid var(--line);
    position: sticky;
    top: 0;
    background: #fff;
    font-size: 13px;
    font-weight: 600;
    z-index: 1;
}
.drawer-body { padding: 16px 18px 24px; }
.card-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.card-head h2 { margin: 0 0 2px; }
.card-head p { margin: 0; font-size: 12.5px; }
.quick { display: flex; gap: 8px; flex-wrap: wrap; margin: 14px 0 18px; }
.drawer h3 { margin-top: 18px; font-size: 13px; }
.drawer .line { display: flex; justify-content: space-between; gap: 10px; padding: 7px 0; border-bottom: 1px solid #f1f4fa; font-size: 12.5px; }
.drawer .line span:last-child { color: var(--muted); text-align: right; }
.kv { display: grid; grid-template-columns: 96px 1fr; gap: 6px 10px; font-size: 13px; margin: 0; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; }
.timeline { border-left: 2px solid var(--line); margin: 6px 0 0 6px; padding-left: 14px; display: grid; gap: 12px; }
.timeline .ev { position: relative; font-size: 12.5px; color: var(--muted); }
.timeline .ev:before {
    content: "";
    position: absolute;
    left: -21px;
    top: 4px;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #c7d2fe;
    border: 2px solid #fff;
}
.timeline .ev b { display: block; color: var(--ink); font-size: 13px; }

/* ---------- канбан заявок ---------- */
.board-orders { grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); }
.board { display: grid; grid-template-columns: repeat(4, minmax(230px, 1fr)); gap: 14px; align-items: start; }
.col { background: #eef1f8; border: 1px solid var(--line); border-radius: 14px; padding: 10px; }
.col h3 {
    margin: 2px 6px 10px;
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: .05em;
    color: var(--muted);
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.col h3 span { background: #fff; border: 1px solid var(--line); border-radius: 20px; padding: 0 7px; font-size: 11px; color: var(--ink); }
.deal-card { background: #fff; border: 1px solid var(--line); border-radius: 11px; padding: 11px; margin-bottom: 10px; }
.deal-card .who { font-weight: 650; font-size: 13.5px; }
.deal-card .what { color: var(--muted); font-size: 12.5px; margin: 3px 0 8px; }
.deal-card .meta { display: flex; justify-content: space-between; gap: 8px; font-size: 11.5px; color: var(--muted); }
.deal-card .moves { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.chip-btn {
    border: 1px solid var(--line);
    background: #f7f9fd;
    border-radius: 20px;
    padding: 2px 9px;
    font: inherit;
    font-size: 11.5px;
    color: #3d4860;
    cursor: pointer;
}
.chip-btn:hover { border-color: #c7d2fe; color: var(--blue); }
.col-empty { border: 1px dashed var(--line); border-radius: 11px; padding: 14px; text-align: center; color: var(--muted); font-size: 12.5px; }

@media (max-width: 1100px) {
    .board { grid-template-columns: repeat(2, minmax(220px, 1fr)); }
}

@media (max-width: 640px) {
    .board { grid-template-columns: 1fr; }
}

@media (max-width: 960px) {
    .app-shell { display: block; }
    .sidebar { width: 100%; height: auto; position: static; flex-direction: row; flex-wrap: wrap; align-items: center; gap: 4px; padding: 10px 12px; }
    .sidebar-caption, .sidebar-footer { display: none; }
    .brand { margin-right: 8px; }
    .side-nav { display: flex; flex-wrap: wrap; }
    .side-nav a { padding: 7px 9px; font-size: 13px; }
    .columns { grid-template-columns: 1fr; }
    .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .topbar { padding: 9px 14px; }
    .container { padding: 16px 14px 24px; }
    .form-row { grid-template-columns: 1fr; }
}

@media (max-width: 560px) {
    .kpis { grid-template-columns: 1fr; }
    .page-head { flex-direction: column; }
    .user-name { display: none; }
}
/* Типы обращений (#545) */
.kind-filter { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0 18px; }
.kind-filter .chip-btn.active { background: var(--ink, #0f172a); color: #fff; border-color: var(--ink, #0f172a); }
.tag.kind-bug { background: #fee2e2; color: #b91c1c; }
.tag.kind-suggestion { background: #e0e7ff; color: #3730a3; }
.tag.kind-question { background: #dbeafe; color: #1d4ed8; }
.tag.kind-commercial { background: #dcfce7; color: #15803d; }
.tag.kind-other { background: #f1f5f9; color: #475569; }